Mattar Al Tayer: 

• Enhancing “Madinati” strengthens government integration and harnesses artificial intelligence to elevate quality of life in Dubai

Saeed Mohammed Al Tayer:

• We support initiatives that enhance service quality and infrastructure and enhance Dubai’s urban image

Marwan Ahmed bin Ghalita:

• Empowering the community to report issues instantly through this smart platform reflects Dubai’s commitment to transparency and shared responsibility.

Hamad Obaid Al Mansoori:

• We encourage all residents of Dubai to utilise the “Madinati” service, which supports the Dubai Civility Committee to foster Dubai’s top position as a vibrant and advanced city. We also invite partners across both the public and private sectors to benefit from and engage with this service.

Dubai, February 2026-

Dubai’s Roads and Transport Authority (RTA) and Digital Dubai have enhanced the AI-powered “Madinati” service through the DubaiNow app, in partnership with the Dubai Electricity and Water Authority (DEWA), and Dubai Municipality.

The service allows individuals to engage with the Government of Dubai and easily submit feedback on the quality of public facilities, infrastructure, roads, and public spaces across the emirate. This service reflects a strong commitment to leveraging artificial intelligence to streamline service delivery, enhance quality of life through inclusive community participation, and reinforce a culture of shared responsibility.

The launch of this service follows the directives of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, to make Dubai the world’s most beautiful and advanced city, and aligns with the objectives of the Dubai Civility Committee, established in September 2025 by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, and Minister of Defence of the UAE, and Chairman of The Executive Council of Dubai.

The “Madinati” service is one of the initiatives launched by the Roads and Transport Authority in 2007, aimed at preserving Dubai’s distinctive urban and aesthetic character, strengthening community partnership, and contributing to maintaining the city’s civilized appearance as part of Dubai’s Smart and Sustainable City strategy. The service enables residents and visitors to easily report infrastructure and public transport facility issues across the emirate, including matters related to right-of-way and pavements, bus shelters, traffic signals, directional signage, and other public infrastructure assets.

The total number of reports and observations received through the “Madinati” service since its launch in 2007 until the end of 2025 has exceeded 300,624 submissions. RTA also announced the introduction and availability of the smart reporting service “Madinati” through the Mahboub virtual assistant on WhatsApp, as part of its 2024–2030 Strategy and in pursuit offline with its objectives of future readiness, transforming into a leading data-driven authority, and developing a flexible technological infrastructure, thereby reinforcing Dubai’s position as a smart and sustainable city.

His Excellency Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA), said, “The enhancement of the “Madinati” service forms part of the Government of Dubai’s commitment to improving quality of life and elevating the emirate’s urban appeal by enabling community members to report observations and issues across streets and public spaces easily and effectively. 

He added: “RTA is keen to strengthen institutional integration with various government entities and departments across Dubai to ensure unified efforts, faster response times, and the highest levels of efficiency in addressing observations, in line with the directives of the wise leadership for Dubai to be the best, most beautiful, and most sustainable city in the world.”

Al Tayer added: “Leveraging advanced technologies and artificial intelligence is a core pillar in the development of the ‘Madinati’ service. These technologies enhance customer experience, improve the accuracy and speed of processing reports, and strengthen community participation, thereby reinforcing a culture of shared responsibility and placing people at the heart of its development process. The enhancement the service aligns with the objectives of the Dubai Civility Committee and the Dubai Urban Plan 2040, supporting efforts to address uncivil practices, preserve the city’s aesthetic appeal and visual harmony, and positively enhance the quality of life for residents and visitors across the Emirate of Dubai.”

His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), affirmed that the launch of the “Madinati” service reflects the integration of the integrated government efforts to implement the vision and directives of the wise leadership by delivering integrated digital services based on flexible and efficient operating models that reinforce Dubai’s competitiveness and global leadership in quality of life and excellence in government services.

H.E. added: “At Dubai Electricity and Water Authority, in collaboration with our partners at Digital Dubai and relevant government entities, we support initiatives that enhance service quality and infrastructure and enhance Dubai’s civility image. We are committed to making people’s lives easier by leveraging advanced technologies, including generative artificial intelligence and data analytics, and by strengthening integration with institutions across Dubai, in line with the Government of Dubai’s approach to comprehensive government integration. Enabling community members to submit observations through an AI-powered service is a significant step toward strengthening community engagement, accelerating response times, and improving operational efficiency. This integration among government entities reflects Dubai’s unified approach to governance and embodies the leadership’s vision of reinforcing its position as one of the world’s best, most beautiful, and most sustainable cities.”

Regarding the service launch of this service, H.E. Eng. Marwan Ahmed bin Ghalita, Director General of Dubai Municipality, stated: “The launch of “Madinati' service represents a significant milestone in strengthening the partnership between the community and government entities to preserve Dubai’s civility appearance. Dubai Municipality is committed to maintaining the city’s aesthetic and cultural appeal by leveraging advanced technologies that ensure rapid detection of field observations and efficient response, thereby supporting quality of life and safeguarding the city’s beauty, cleanliness, and architectural harmony.”

H.E. added, “Empowering the community to report issues instantly through this smart platform reflects Dubai’s commitment to transparency and shared responsibility. It further enhances the city’s ability to address uncivilized behaviours and practices, preserving Dubai’s identity as one of the world’s most beautiful, distinctive, and vibrant cities.” 

Commenting on the launch of this service, H.E. Hamad Obaid Al Mansoori, Director General of Digital Dubai, highlighted the essential role of the community in supporting government efforts by reporting gaps or issues that may affect infrastructure and public facilities. H.E. said: “Every individual is a key partner in advancing quality of life for all and fostering Dubai’s position as a city of the future and happy living. At Digital Dubai, and in line with our enabling mandate, we collaborate with our partners to develop smart solutions and channels that make create direct and seamless communication with the government direct and seamless. This service aligns with the Dubai Civility Committee’s objectives to foster Dubai’s position as a vibrant and advanced city.”

Al Mansoori added: “The service is now integrated into DubaiNow, the unified city application, and is available to everyone anytime. We encourage all residents of Dubai to benefit from it and explore the wide range of services offered on DubaiNow. Government entities are fully prepared to respond to public reports, driven by the spirit of partnership and national teamwork. We also invite partners across both the public and private sectors to benefit from and engage with this service.”

The “Madinati” service is a multimodal AI agent, enabling citizens, residents, and visitors to report issues simply by capturing and uploading a photo. The service analyses images, classifies the report automatically, and directs it to the relevant government entity for swift and efficient action. It covers a broad range of areas, including road and traffic issues such as damaged streets or broken signals; environmental hazards like fallen trees, floods, or cleanliness concerns, and facility- and safety-related issues such as electrical risks and water leaks.

The service operates through a simple, user-friendly process. Users capture a photograph and upload it via the application, after which the intelligent agent analyses the image, pinpoints the issue location using artificial intelligence, generates a case description, classifies it, and assigns it to the relevant entity for resolution. The concerned entities then follow up on the reports and ensure that they are addressed within one to five working days.

The “Madinati” service reflects Government of Dubai’s ongoing commitment to harnessing AI technology to enhance community engagement, simplify procedures, and improve quality of life across the emirate. It facilitates effective two-way communication between the government and the public and encourages collective participation in improving the city, supporting Dubai’s smart-city vision through real-time community monitoring.

The service embodies a model of innovation and integration across government entities, using AI to serve society and reinforcing Dubai’s leading global position in digital transformation. It brings to life the vision of Dubai’s leadership to build a smarter, more resilient, and more sustainable city.